Breakfast:
- Breakfast is served from 08:00 – 10:00.
- Early breakfast, from 07:00 onwards, can be provided on prior request.
- All rates include breakfast.
Check-in:
- Formal check-in time is between 14:00 and 18:00 on the day of arrival.
- Please let us know if you will be arriving after 18:00, in which case we need to send you self check-in instructions.
- Early check-in is subject to availability and must be requested prior to arrival. You will be charged according to the time of your check-in.
- Should you require an early check-in with guarantee, we recommend booking the room from the day before your intended arrival.
Check-out:
- Check-out time is by 10:00 on the day of departure.
- Late check-out is subject to availability.
- Should you require a guaranteed late departure, we request booking the room for an extra day.
- Late check-outs without pre-booking cannot be guaranteed until the morning of your departure, and will be charged according to your check-out time.
Payment information and Deposit:
- We require a credit card on file at the time of your reservation.
- We do need to swipe your credit card to keep your information secure.
- We accept Visa, Master card, American Express, Electronic Fund Transfer and Cash.
- 50% of the total price is required at the time of booking.
The 50% deposit is non-refundable.
- 50% of the total price may be charged any time within 14 days prior to date of arrival.
- If paid by Electronic Fund Transfer, receipt of proof of payment, reflecting the Invoice number is required to secure a booking.
- If cancelled or modified up to 14 days before date of arrival, 50% of the total price of the reservation will be charged.
If cancelled or modified later, or in case of a no-show, the total price of the reservation will be charged.
Banking Details:
- Account name: Wietske Kruger Projekte.
- Bank: Nedbank Stellenbosch.
- Universal Branch Code: 198765
- Account number: 1357000596.
- Swift code: NEDSZAJJ
- Proof of payment can be sent to: stay@10alexander.co.za
- Reference: Use your invoice number
Children:
- Children aged 0-2 share on a complimentary basis in their parents bed / pre-booked cot.
Extra bed policy:
- No allowance for extra beds in room.
No pets allowed
Smoking:
- All rooms and interiors are strictly non-smoking.
- A room recovery fee will be charged to guests who do not comply in order to cover the extensive cost of restoring guest rooms to a smoke-free condition.
- Those wishing to smoke, may do so outside in specifically designated areas.
- No smoking is allowed near guest entrances or windows.
Rates:
- Rates are at the discretion of 10 Alexander and are subject to change.
Liability:
- 10 Alexander cannot be held liable for loss or damage to guests’ possessions or person.
