Accommodation Policy2018-11-20T12:17:37+00:00

Accommodation Policy

Breakfast:
  • Breakfast is served from 08:00 – 10:00.
  • Early breakfast, from 07:00 onwards, can be provided on prior request.
  • All rates include breakfast.
Check-in:
  • Formal check in time is between 15:00 and 19:00 on the day of arrival.
  • Please let us know if you will be arriving after 19:00.
  • Early check-in must be arranged prior to arrival, is subject to availability and may be charged according to the time of your check-in.
  • Should you require an early check-in with guarantee, we recommend booking the room from the day before your intended arrival.
Check-out:
  • Check-out time is by 11:00 on the day of departure.
  • Late check-out is subject to availability.
  • Should you require a guaranteed late departure, we recommend booking the room for an extra day.
  • Late check-outs without pre-booking cannot be guaranteed until the morning of your departure, and may be charged according to your check-out time.
Payment information and Deposit:
  • We require a credit card on file at the time of your reservation.
  • We do need to swipe your credit card to keep your information secure.
  • We accept Visa, Master card, American Express, Electronic Fund Transfer and Cash.
  • 50% of the total price is required at the time of booking.
    The 50% deposit is non-refundable.
  • 50% of the total price may be charged any time within 14 days prior to date of arrival.
  • If paid by Electronic Fund Transfer, receipt of proof of payment, reflecting the Invoice number is required to secure a booking.
  • If cancelled or modified up to 14 days before date of arrival, 50% of the total price of the reservation will be charged.
    If cancelled or modified later, or in case of a no-show, the total price of the reservation will be charged.
Banking Details:
  • Account name: Wietske Kruger Projekte.
  • Bank: Nedbank Stellenbosch.
  • Universal Branch Code: 198765
  • Account number: 1357000596.
  • Swift code: NEDSZAJJ
  • Proof of payment can be sent to: stay@10alexander.co.za
  • Reference: Use your invoice number
Children:
  • Children aged 0-2 share on a complimentary basis in their parents bed / pre-booked cot.
Extra bed policy:
  • No allowance for extra beds in room.
No pets allowed
Smoking:
  • All rooms and interiors are strictly non-smoking.
  • A room recovery fee will be charged to guests who do not comply in order to cover the extensive cost of restoring guest rooms to a smoke-free condition.
  • Those wishing to smoke, may do so outside in specifically designated areas.
  • No smoking is allowed near guest entrances or windows.
Rates:
  • Rates are at the discretion of 10 Alexander and are subject to change.
Liability:
  • 10 Alexander cannot be held liable for loss or damage to guests’ possessions or person.